Digital Prüfcheckliste - a Bosch product
Bridging Mental Models & Workflow Efficiency
Digital Prüfcheckliste - a Bosch product
Bridging Mental Models & Workflow Efficiency
The Digital Inspection Checklist (Digital Prüfcheckliste) focuses on enhancing quality assurance workflows for Bosch technicians.
The app digitizes inspection tasks, empowering users to seamlessly log deficiencies (Mängel), manage tasks, and track inspection progress.
The Digital Inspection Checklist (Digital Prüfcheckliste) focuses on enhancing quality assurance workflows for Bosch technicians.
The app digitizes inspection tasks, empowering users to seamlessly log deficiencies (Mängel), manage tasks, and track inspection progress.
All data from the application is protected under an NDA, and only processed, fake or anonymized data may be shared, not the original raw data
THE PROBLEM
I..Technicians Struggled with Time-Consuming and Confusing Workflows
I..Technicians Struggled with Time-Consuming and Confusing Workflows
I..Technicians Struggled with Time-Consuming and Confusing Workflows
Technicians using the Digital Prüfcheckliste app faced unnecessary delays due to its rigid navigation and fragmented logging processes. Instead of enabling seamless inspections, the app introduced challenges that slowed down operations and left users feeling frustrated.
Technicians using the Digital Prüfcheckliste app faced unnecessary delays due to its rigid navigation and fragmented logging processes. Instead of enabling seamless inspections, the app introduced challenges that slowed down operations and left users feeling frustrated.
II. Collaboration Between Technicians and Managers Broke Down
II. Collaboration Between Technicians and Managers Broke Down
II. Collaboration Between Technicians and Managers Broke Down
Technicians and managers were stuck working in silos, unable to align on inspections or deficiencies effectively. The Digital Prüfcheckliste app lacked the tools to connect these roles seamlessly, turning what should have been a collaborative effort into a series of isolated actions. The result? Tasks fell through the cracks, and efficiency took a back seat.
Technicians and managers were stuck working in silos, unable to align on inspections or deficiencies effectively. The Digital Prüfcheckliste app lacked the tools to connect these roles seamlessly, turning what should have been a collaborative effort into a series of isolated actions. The result? Tasks fell through the cracks, and efficiency took a back seat.
III. Inconsistent and Fragmented Design System
III. Inconsistent and Fragmented Design System
III. Inconsistent and Fragmented Design System
Technicians and managers were stuck working in silos, unable to align on inspections or deficiencies effectively. The Digital Prüfcheckliste app lacked the tools to connect these roles seamlessly, turning what should have been a collaborative effort into a series of isolated actions. The result? Tasks fell through the cracks, and efficiency took a back seat.
Technicians and managers were stuck working in silos, unable to align on inspections or deficiencies effectively. The Digital Prüfcheckliste app lacked the tools to connect these roles seamlessly, turning what should have been a collaborative effort into a series of isolated actions. The result? Tasks fell through the cracks, and efficiency took a back seat.
MY ROLE
Empowering Technicians Through Seamless Workflows
Empowering Technicians Through Seamless Workflows
Supported in organizing Workshops. User Research and Gathering Insights:
Worked with technicians, Product Managers, and Engineers in workshops to map workflows, address pain points, and align on user needs. Supported in analyzing and synthesizing data from user research, identifying key insights, and contributing to actionable design recommendations.
Supported in organizing Workshops. User Research and Gathering Insights:
Worked with technicians, Product Managers, and Engineers in workshops to map workflows, address pain points, and align on user needs. Supported in analyzing and synthesizing data from user research, identifying key insights, and contributing to actionable design recommendations.
Design Execution:
Converted insights into user flows, wireframes, and high-fidelity prototypes, emphasizing defect logging, task prioritization, and flexible navigation to match technicians' workflows.
Design Execution:
Converted insights into user flows, wireframes, and high-fidelity prototypes, emphasizing defect logging, task prioritization, and flexible navigation to match technicians' workflows.
Communication with Stakeholders:
Facilitated design reviews and presented solutions to Product Managers, Engineers, and QA specialists, aligning teams while balancing user needs and technical constraints.
Communication with Stakeholders:
Facilitated design reviews and presented solutions to Product Managers, Engineers, and QA specialists, aligning teams while balancing user needs and technical constraints.
Testing & Iteration:
Developed interactive prototypes for testing with internal teams, collected actionable feedback, and refined designs to enhance usability and efficiency.
Testing & Iteration:
Developed interactive prototypes for testing with internal teams, collected actionable feedback, and refined designs to enhance usability and efficiency.
MY CONTRIBUTION
Supported, Collaborated, and Owned Key Tasks
Supported, Collaborated, and Owned Key Tasks
User Experience Design, User Interface Design, User Research (Partly supported), Usability Testing, Prototyping, Bug Bashing, Handoff (Partly Supported)
User Experience Design, User Interface Design, User Research (Partly supported), Usability Testing, Prototyping, Bug Bashing, Handoff (Partly Supported)
MY TEAM
I Didn’t Work Alone
I Didn’t Work Alone
I collaborated with a cross-functional team consisting of 1 Senior Product Designer, 1 UX Researcher, 1 Product Manager, 1 Frontend Developer, and 2 Backend Developers.
I collaborated with a cross-functional team consisting of 1 Senior Product Designer, 1 UX Researcher, 1 Product Manager, 1 Frontend Developer, and 2 Backend Developers.
PROCESS
Design Process
USER INTERVIEWS
Our Goal Was To Understand Why Collaboration Between Technicians And Managers Was Falling Short.
To identify the gaps in the Digital Prüfcheckliste app, the product team and I conducted research sessions, including interviews and workflow observations. We focused on understanding the current pain points and what users needed to collaborate effectively.
To identify the gaps in the Digital Prüfcheckliste app, the product team and I conducted research sessions, including interviews and workflow observations. We focused on understanding the current pain points and what users needed to collaborate effectively.
Managers
Managers oversee inspection progress and allocate resources to resolve deficiencies efficiently. Their role requires prioritizing critical tasks and ensuring compliance. Their challenges included:
No centralized dashboard for monitoring progress.
Difficulty receiving real-time notifications about logged deficiencies.
Over-reliance on manual follow-ups to ensure tasks were completed.
Managers oversee inspection progress and allocate resources to resolve deficiencies efficiently. Their role requires prioritizing critical tasks and ensuring compliance. Their challenges included:
No centralized dashboard for monitoring progress.
Difficulty receiving real-time notifications about logged deficiencies.
Over-reliance on manual follow-ups to ensure tasks were completed.
Technicians
Technicians are responsible for conducting on-site inspections, logging deficiencies (Mängel), and ensuring all tasks are completed. They often work in dynamic environments where flexibility and quick access to tools are critical. However, they faced challenges such as:
Disconnected workflows for logging deficiencies.
Lack of real-time updates on task statuses.
Navigational difficulties in the app, which slowed down their work.
Technicians handle on-site inspections, log deficiencies, and ensure task completion in dynamic environments. However, they faced challenges like disconnected workflows, no real-time task updates, and app navigation issues slowing their progress.
USER PREFERENCES
Users Expressed Four Key Needs For An Improved Inspection And Collaboration Experience With The Digital Prüfcheckliste app.
“I Need to See Everything in One Place”
"When I log into the app, I want to immediately see an overview of my assigned tasks, unresolved deficiencies, and inspection progress so I can prioritize my work effectively."
"When I log into the app, I want to immediately see an overview of my assigned tasks, unresolved deficiencies, and inspection progress so I can prioritize my work effectively."
“Let Me Work the Way I Need To”
"When I log into the app, I want to immediately see an overview of my assigned tasks, unresolved deficiencies, and inspection progress so I can prioritize my work effectively."
"When I log into the app, I want to immediately see an overview of my assigned tasks, unresolved deficiencies, and inspection progress so I can prioritize my work effectively."
“Keep Us Aligned, Instantly”
"When deficiencies are logged, I want managers to be notified instantly, with clear task assignments, so we can resolve issues faster and stay aligned as a team."
"When deficiencies are logged, I want managers to be notified instantly, with clear task assignments, so we can resolve issues faster and stay aligned as a team."
THE ROOT CAUSES
I..Disjointed Workflow Between Metrics and Execution
I..Disjointed Workflow Between Metrics and Execution
❌The dashboard fails to provide intuitive shortcuts or interactive elements for users to access tasks, inspections, or deficiencies (Mängel) directly. Users are forced to navigate through multiple screens, disrupting their workflow and increasing time spent on task management.
❌The dashboard fails to provide intuitive shortcuts or interactive elements for users to access tasks, inspections, or deficiencies (Mängel) directly. Users are forced to navigate through multiple screens, disrupting their workflow and increasing time spent on task management.
II. Limited Actionable Insights for Optimized User Decision-Making
II. Limited Actionable Insights for Optimized User Decision-Making
❌ The dashboard provides raw data but lacks contextual reports or insights. Users, especially managers, are unable to identify trends, prioritize critical issues, or make data-driven decisions without manual effort to extract and analyze the information.
❌ The dashboard provides raw data but lacks contextual reports or insights. Users, especially managers, are unable to identify trends, prioritize critical issues, or make data-driven decisions without manual effort to extract and analyze the information.
❌ No Integrated Deficiencies (Mängel) Management on the Dashboard: Users cannot log, categorize, or track deficiencies (Mängel) directly from the dashboard. This lack of on-screen functionality creates additional steps, complicating the resolution process and delaying task execution.
❌ No Integrated Deficiencies (Mängel) Management on the Dashboard: Users cannot log, categorize, or track deficiencies (Mängel) directly from the dashboard. This lack of on-screen functionality creates additional steps, complicating the resolution process and delaying task execution.
III. Inconsistent User Collaboration Across Roles
❌ The app does not fully support collaboration between technicians, managers, and service leads, leading to silos in task ownership and communication. Coordination issues result in delays and inefficiencies in inspection workflows.
❌ The app does not fully support collaboration between technicians, managers, and service leads, leading to silos in task ownership and communication. Coordination issues result in delays and inefficiencies in inspection workflows.
IV. Components Were Not Repeatedly Used Across the Design
❌ The app lacked a modular design system, leading to inconsistent usage of components like buttons, input fields, and navigation patterns.
❌ The app lacked a modular design system, leading to inconsistent usage of components like buttons, input fields, and navigation patterns.
PERSONAS
Who Are We Designing For?
Through our research, we identified three primary user archetypes for the Digital Prüfcheckliste app, each with distinct motivations and goals:
Through our research, we identified three primary user archetypes for the Digital Prüfcheckliste app, each with distinct motivations and goals:
PROJECT GOALS
Our Focuses
What? Who? When? Results?
INFORMATION ARCHITECTURE
Streamlining Navigation Through Enhanced Information Architecture
DESIGN PRINCIPLES
Refined Design Principles For The Digital Prüfcheckliste
I defined two core design principles to guide the redesign of the Digital Prüfcheckliste:
I defined two core design principles to guide the redesign of the Digital Prüfcheckliste:
EXPLORATION
Design Exploration - Each Version Has Its Pros And Cons
e.g: How should dashboard be displayed?
SOLUTION
DESIGN SOLUTIONS
SOLUTION
DESIGN SOLUTIONS
I..Transform Workflows With A Streamlined Homepage Dashboard, Cutting Confusion And Saving Technicians Time.
II. Enhancing Dashboard Insights for Smarter, Actionable Decision-Making
III. Driving Collaboration: Introducing Edit and Comment Features for Technicians and Managers
IV. Standardized Components Ensure Consistency, Scalability, and Streamlined Design Implementation (Some examples)
FIGMA PROTOTYPE
USABILITY TESTING
Usability Testing Preparation - Research Questions
USABILITY TESTING RESULT
Users Felt Confident
Goal
Evaluate whether the redesigned dashboard and navigation improve task tracking, deficiency logging, and overall user experience for technicians and managers.
Evaluate whether the redesigned dashboard and navigation improve task tracking, deficiency logging, and overall user experience for technicians and managers.
6 Participants
6 participants from various Bosch service teams. Experienced technicians and managers using tablets.
6 participants from various Bosch service teams. Experienced technicians and managers using tablets.
PROTOTYPE
DEMO
CONSTRAINTS
Not Everything Went Smoothly
Unforeseen challenges are inevitable in any project. It's important to adapt and find the best ways to address these issues as they arise. During the redesign process, we encountered key blockers that required careful consideration:
Unforeseen challenges are inevitable in any project. It's important to adapt and find the best ways to address these issues as they arise. During the redesign process, we encountered key blockers that required careful consideration:
Time Constraints
The initial design aimed to provide a comprehensive solution to address all user pain points. However, after discussions with the development team, it became clear that the proposed scope was too ambitious for the timeline. To meet deadlines, we decided to focus on an MVP approach for the first phase, prioritizing the most critical features, such as task tracking and deficiency management. Secondary features were scheduled for a later phase to ensure delivery quality.
The initial design aimed to provide a comprehensive solution to address all user pain points. However, after discussions with the development team, it became clear that the proposed scope was too ambitious for the timeline. To meet deadlines, we decided to focus on an MVP approach for the first phase, prioritizing the most critical features, such as task tracking and deficiency management. Secondary features were scheduled for a later phase to ensure delivery quality.
Cross-Functional Coordination
Collaboration across multiple teams introduced additional layers of complexity. Teams responsible for integration with Microsoft Planner and internal Bosch systems had varying timelines and priorities. Aligning on shared goals required extra time for meetings and iterative adjustments to the workflow.
Despite these constraints, the team maintained focus on delivering an impactful solution within the available resources.
Collaboration across multiple teams introduced additional layers of complexity. Teams responsible for integration with Microsoft Planner and internal Bosch systems had varying timelines and priorities. Aligning on shared goals required extra time for meetings and iterative adjustments to the workflow.
Despite these constraints, the team maintained focus on delivering an impactful solution within the available resources.
IMPACTS
Users Love It
The metrics reveal highly positive outcomes from these enhancements:
Improved collaboration: Significant growth in the number of comments and edits made collaboratively by technicians and managers directly in the app.
Enhanced task efficiency: Marked reduction in time spent navigating the dashboard, enabling quicker task prioritization and completion.
Increased user satisfaction: Technicians reported feeling more empowered with clear actionable insights, while managers appreciated the real-time updates.
Streamlined issue resolution: Faster documentation and resolution of deficiencies (Mängel), improving overall workflow effectiveness.
High feature adoption: Usage of new features like "Mängel Overview" exceeded expectations, demonstrating their effectiveness in real scenarios.
The metrics reveal highly positive outcomes from these enhancements:
Improved collaboration: Significant growth in the number of comments and edits made collaboratively by technicians and managers directly in the app.
Enhanced task efficiency: Marked reduction in time spent navigating the dashboard, enabling quicker task prioritization and completion.
Increased user satisfaction: Technicians reported feeling more empowered with clear actionable insights, while managers appreciated the real-time updates.
Streamlined issue resolution: Faster documentation and resolution of deficiencies (Mängel), improving overall workflow effectiveness.
High feature adoption: Usage of new features like "Mängel Overview" exceeded expectations, demonstrating their effectiveness in real scenarios.
